Ground staff.
Ground staff are the employees of Airport who do not fly with the planes, but who work in the airport helping passengers and providing information.
They professionals take care of each passenger until they board the Flight.
Responsibilities of Ground staff.
- Greeting passengers.
- Checking passengers for flights – they are checking all the passenger and give them boarding pass and big luggage tag.
- The passengers whose flights have been canceled or are delayed, re-book them or make a booking again.
- Helping those traveling with disabled passengers or small children.
- Give the passengers the latest information about the flights.
- Helping passengers in all inquiries, including lost or delayed goods or any requirement.
- When the situation arises, assist the staff in the security check and solve their problems in a short time.
- Providing high-level customer service for those traveling by passengers and the airport.
Skills required.
- Communication.
- Listen to passengers.
- Teamwork.
- Flexibility.
- Problem-solving abilities.