Job Role
A Reservation Executive is responsible for managing reservations for various services such as travel, hotels, events, or restaurants. Their primary role involves interacting with customers, handling booking inquiries, confirming reservations, and ensuring customer satisfaction.
Responsibilities
Handling Inquiries: Respond to customer inquiries via phone, email, or chat regarding availability, pricing, and services.
Customer Service: Provide excellent customer service by addressing customer concerns, providing information, and resolving issues.
Payment Processing: Handle payment transactions, process deposits, and manage billing inquiries.
Skills
Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.
Sales Skills: Ability to upsell services and promote special offers to customers.
Problem-Solving: Ability to handle and resolve customer issues promptly and effectively.
Attention to Detail: Meticulous attention to detail to ensure accuracy in bookings and records.