Job Role
A Spa Receptionist at an airport is responsible for creating a welcoming and organized experience for guests, ensuring smooth spa operations while working in a fast-paced environment.
Responsibilities
- Greet and welcome guests in a friendly, professional manner.
- Provide information about available spa treatments, services, and products.
- Handle customer inquiries, complaints, and requests in a timely manner.
- Handle the check-in process, providing guests with necessary information.
- Assist with the check-out process, including managing payments and offering after-care product recommendations.
- Maintain accurate records of appointments, client preferences, and transactions.
- Manage inventory of spa products and supplies.
Requirement
- Previous experience in a customer service, receptionist, or hospitality role, especially in spa or wellness services, is preferred.
- Strong interpersonal skills to interact with guests and provide exceptional service.
- Excellent verbal and written communication skills.
- Ability to stay calm and handle stressful situations, especially when dealing with time-sensitive travelers.
- Maintain a neat and professional demeanor in alignment with spa standards.