Job Role
Customer Service Associates at airports are responsible for assisting passengers with various tasks such as check-ins, answering inquiries, resolving issues, and helping with boarding processes. They act as the first point of contact for passengers and ensure that they are provided with helpful and efficient service.
Responsibilities
- Help passengers check in for their flights, including baggage check and seat assignments.
- Assist in boarding passengers, verifying tickets, and ensuring that the boarding process runs smoothly.
- Answer passengers’ questions about flight schedules, delays, cancellations, gate information, and airport facilities.
- Assist with any payment transactions for extra baggage, ticket upgrades, or other fees.
- Ensure all required travel documents (passports, visas, etc.) are correct and up-to-date.
Required Skills
- Excellent verbal and written communication skills to provide clear and courteous information to passengers.
- Ability to think quickly and resolve customer issues or unexpected situations.
- Ensure accuracy in ticketing, documentation, and passenger information.
- Ability to handle pressure and manage time effectively, especially during busy flight schedules.