Job Role
A Food and Beverage Associate plays a key role in the hospitality industry, working in restaurants, hotels, or other food service establishments. Their primary responsibility is to provide excellent customer service, ensuring that guests have a pleasant dining experience.
Responsibilities
- Greet customers, present menus, and answer questions about menu items, making recommendations when requested.
- Accurately take customer orders and communicate them to the kitchen staff.
- Set up tables, maintain cleanliness, and ensure proper table presentation.
- Handle billing and payments, processing transactions or cash.
- Assist in managing stock levels and notifying supervisors when supplies are running low.
- Address any customer complaints or concerns promptly and professionally.
- Recommend additional products such as appetizers, desserts, or special offers.
Requirement
- Flexibility in working hours, including weekends, evenings, and holidays, is essential due to the nature of the food service industry.
Required Skills
- Clear verbal communication to take orders and interact with customers efficiently.
- Strong interpersonal skills to provide a welcoming and positive guest experience.
- Ability to work in coordination with kitchen staff, management, and other servers.
- Knowledge of food safety and sanitation standards to ensure cleanliness and compliance.
- Ability to resolve customer complaints or issues calmly and effectively.