Job Role
A Customer Service Executive (CSE) at an airport serves as a key point of contact for passengers, ensuring they have a seamless experience throughout their journey. This role is critical for enhancing passenger satisfaction and maintaining the airport’s reputation.
Responsibilities
- Help passengers with check-in, ticketing, and boarding procedures.
- Address inquiries about flight schedules, delays, or gate changes.
- Provide special assistance to elderly passengers, unaccompanied minors, and people with disabilities.
- Handle passenger complaints and resolve issues promptly.
- Provide accurate information regarding airport facilities, procedures, and regulations.
- Act as a liaison between passengers and airlines.
Requirement
- Friendly demeanor and ability to manage passengers of diverse backgrounds.
- Ability to remain calm under pressure and resolve issues effectively.
- Ability to work on feet for extended periods.
- Flexible to work in shifts, including weekends and holidays.