Airline Ticketing Agents directly interact with customers, and answer customer questions about flight timings, seat availability, fares, reservations, etc. They also
handle key operations such as data collection, data entry, payment collections verification, etc. for airlines.
Job Role for Air Ticketing Executive:
- The primary duty is Airticketing Agent’s is accepting tickets from passengers in airports.
- They make sure that the name on the ticket matches the name on a passenger’s identification.
- Airline ticketing agent duties and resonsibilities entail making boarding announcements,checking passengers’ baggage, issuing boarding passes, and ensuring that passengers board the aircraft in an orderly manner.
- Ticket agents must inform flight attendants when a child is flying alone or a patient with a disability has special needs for the flight.
- Ticketing agents field questions from those who need directions or have missed their plane.
- Able to make accurate bookings for customers.
- Re-book tickets and other arrangements.
Skills for Air Ticketing Executive
- Selling Tickets
- Positive Attitude
- Direct passengers to the appropriate ticket agent regarding their itinerary.
- Knowledge of Computer System
- Provide good customer service.
- Handling Customer Complaints