Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. These airline representatives are responsible for handling ticket reservations, cancellations, and alterations, and informing customers when a flight has been delayed or canceled.
Job Role of Airline Ticketing Executive/Agent:
- Airline Ticketing Executive explains airport rules and guidelines to passengers prior to boarding a flight.
- Ticketing agents have to process electronic ticketing requests made by the customer and agent.
- They have to sincerely check emails and listen to customer requests over the phone.
- They must explain applicable fees ad taxes for each ticket to the passengers to rule out any problems that may occur in the future.
- They should maintain their soft skills with the customers and must answer questions about tickets, pricing, or flight schedules.
- They also keep records of their customer information in a computer system.
Required Skills for Air Ticketing Executive at Mumbai Airport:
- Good communication and problem-solving skills.
- Able to meet tight booking deadlines in a timely manner.
- Proficient in common airline booking software and database management if having
- prior experience in Ticket booking.
- Comprehensive experience with handling multiple booking issues.
- Capable of working multiple shifts including evenings and weekends.