Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform.
Responsibility/Job role of Air Ticketing Ground Staff:
- They assist passengers with tagging luggage and baggage.
- Re-routing or re-booking passengers whose flights have been cancelled or delayed.
- Assisting disabled passengers or those travelling with young children.
- Giving passengers up-to-date information on flights.
- Assisting passengers with all enquirers including lost or delayed baggage.
- Assisting staff in carrying out security checks as and when the situation arises.
- Delivering high levels of customer service to passengers and those travelling through the airport.
Skills for Air Ticketing Agent in Indigo Airline at Pune Airport:
- Excellent communication skills to speak to passengers and assist them.
- Outstanding problem-solving skills that help resolve conflicts and issues.
- Brilliant planning and organisational skills to minimise the chances of errors and delays.
- Ability to work in shifts and maintain a positive attitude regardless of shift timing.
- Ability to work in a large team cordially and lead teams if working in a managerial role.