Airline Ticketing Agents interact directly with passengers and respond to concerns regarding flight timings, seat availability and reservations, as well as fares, and so on. They also oversee key processes like data collection, data entry, payment and verification collection, etc., for airlines.
Duties/Responsibility for Indigo Airline Ticketing Executive:
- Assisted customers with ticket Purchases. trip planning pricing and scheduling.
- Complete order transactions and generated travel documentation and detailed itineraries.
- Entered information in the computer system to maintain updated details related to customer ticket orders, reservations, and payment methods.
- Greeted crew members, flight attendants, and passengers.
- Delivered outstanding service by interacting with customers, answering customer inquiries, and handling customer complaints.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Addressed customer inquiries via email, telephone calls, or in person, providing prompt responses or follow-up.
Airline Ticketing Ground Staff Skills:
- Communication: Ability to listen, write, and speak effectively.
- Flexibility: Ability to control multiple assignments and tasks.
- Problem-solving: Ability to control and deal with them quickly and efficiently.
- Teamwork: Being a supervisor, to finish the work with the highest result you need to work with many groups, therefore, the ability to team-working is not an exception.