An airline ground staff member generally takes care of the passengers before, during, and after boarding an aircraft. A ground staff job in airlines may be an excellent fit for you if you are interested in client servicing. In this article, we discuss what an airline ground staff does, explore their duties and the types of ground staff jobs, learn how to get a job as an airport ground staff, and look at their skills and benefits.
Ground Staff Job Responsibilities:
- Selling tickets at the kiosk of the airlines at the airport.
- Checking in the baggage from passengers at the terminals, tagging them correctly as per the passenger’s destiny, and processing luggage and other baggage items.
- Ensuring the safety and security of the passengers at the airport and making sure that the passengers have comfortable travel.
- Providing relevant information to the passengers and directing them to the correct terminals.
- Welcoming the passengers at the arrival gates and assisting the concerned passengers onboard.
- Ensuring excellent airport lounge services for passengers.
- Helping passengers confirm flight and meal reservations.
- Assisting passengers whose flights are delayed or canceled or rerouting passengers as necessary.
Required Skills For Airline Ground Staff:
- Excellent communication skills to speak to passengers and assist them.
- Outstanding problem-solving skills that help resolve conflicts and issues.
- Ability to work in shifts and maintain a positive attitude regardless of shift timing.
- Ability to professionally tend to unruly passengers who might be upset due to flight delays or cancellations.
- Sound technical knowledge of the subjects like aviation technology and ticketing software.
- Ability to work in a large team cordially and lead teams if working in a managerial role.