Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests. Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.
DUTIES AND RESPONSIBILITIES:
- Board passengers onto flights, tag gate-checked bags and verify travel documents
- Maintain accurate records and update passenger files
- Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes, and verify passenger identification and travel documents.
- Assist all passengers with special needs including passengers in wheelchairs, unaccompanied minors, and visual and hearing impaired passengers.
- Provide assistance to passengers whose baggage is mishandled or damaged
- Tag passenger bags to correct destinations
- Assist arriving passengers and oversee the Domestic and International Arrivals baggage area
Skills and Attributes for Vistara Airline at Delhi Airport:
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high high-quality consistent with the organization’s standards. - Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus.
Eligibility Criteria For Ground Staff
- Excellent decision-making skills.
- Excellent communication skills in both Hindi and English Languages
- Applicants must be 10+2/graduate to become a ground staff of any stream
- Both males and females can apply for this ground staff position.
- Age Limit: 18 to 27 Years ( Vistara Airline )
- The applicant should be able to speak and understand the English language.
- Applicants should be mentally and physically fit.