Job Overview:
The supervisor plays a key role in ensuring smooth arrivals, departures, and transitions for VIPs, travelers, or guests.
Key Responsibilities:
Team Management:
- Supervise, train, and mentor meet and greet staff to deliver exceptional service.
- Schedule shifts and ensure appropriate staffing levels.
- Conduct regular team briefings and performance reviews.
Operational Oversight:
- Oversee the meet and greet process for incoming and outgoing guests, ensuring seamless service.
- Coordinate with other departments (e.g., security, transportation, concierge) to facilitate smooth guest experiences.
- Ensure compliance with company policies, safety procedures, and regulatory requirements
Customer Service Excellence:
- Handle VIP and special guest requests, ensuring personalized and attentive service.
- Address and resolve guest complaints or concerns efficiently and professionally.
- Continuously seek opportunities to improve guest satisfaction and service quality
Administrative Duties:
- Maintain accurate records of guest interactions, incidents, and team performance.
- Prepare reports on team productivity, customer feedback, and service improvements.
- Manage supplies, uniforms, and necessary equipment for meet and greet operations
Required Skills and Qualifications:
- Experience:
- 2-3 years of experience in a customer service, hospitality, or supervisory role.
- Previous experience in airport, hotel, or event settings preferred
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and conflict-resolution skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and strong organizational skills
Working Conditions:
- Flexible schedule, including weekends, holidays, and shift work.
- Standing or walking for extended periods, with occasional lifting of luggage or equipment.