Ground service workers play a significant role in the aviation industry. They ensure the safety, security, and comfort of passengers, and oversee the loading and unloading
of cargo and baggage, and prepare aircraft for flight and much more significant job
Customer Service Agent Responsibilities:
- Assists physically handicapped passengers or other passengers with special needs.
- Keeps Aircraft Appearance vehicles clean and stocked with cleaning materials.
- Reports any security incident / inappropriate conduct.
- Handles all baggage safely in compliance with published guidelines of the Customer Airline.
- Assists the workshop staff in any job to complete the job on time as per requirements.
- Loads baggage and cargo, safely in accordance with published procedures, and under the direction of the assigned Team Leader.
- Works with honesty and integrity and reports any misconduct related to theft or receiving benefits from a customer.
- Performs housekeeping of assigned areas of work.
Skills & Attributes Required for Customer Service Agent at Airport:
- Outstanding oral and written communication skills.
- Willingness to work in shifts.
- Ability to offer excellent customer service.
- Ability to solve passengers’ problems promptly.
- Should have a well-groomed and pleasant personality.
- Ability to guide passengers to their respective counters.
- Excellent decision-making skills.
- Good organizational and interpersonal skills.