Customer service agents who work at the airport may assist customers with confirmation of bookings and reservations, printing boarding passes before flights,
completing the check-in process and making sure that customers board a flight with no issues.
Job Responsibilities:
- help passengers with self-serve or assisted check-in procedures.
- deal with passenger flight queries.
- verify travel documents and provide boarding passes.
- tell passengers about luggage restrictions.
- weigh baggage and collect any excess weight charges.
Skills for Customer Service Associate:
- Good Communication Skills.
- Good interpersonal skills.
- Ability to work under pressure.
- Good Customer Service Skills.
- Problem-Solving Skills.