Customer service agents who work at the airport may assist customers with confirmation of bookings and reservations, printing boarding passes before flights,
completing the check-in process and making sure that customers board a flight with no issues.

Job Responsibilities:

• help passengers with self-serve or assisted check-in procedures.
• deal with passenger flight queries.
• verify travel documents and provide boarding passes.
• tell passengers about luggage restrictions.
• weigh baggage and collect any excess weight charges.

Skills for Customer Service Associate:

• Good Communication Skills.
• Good interpersonal skills.
• Ability to work under pressure.
• Good Customer Service Skills.
• Problem-Solving Skills.