Ramp agents, also known as baggage handlers or fleet service agents, are employed at airports and work within a larger team of airport ramp agents. They provide
under-wing services to aircraft, act as marshals, set up and operate baggage and cargo management equipment, and adhere to strict occupational safety regulations.
Ramp Agent Responsibilities:
- Guiding aircraft to and from gates and backing them up for take-off.
- Parking arriving and departing aircraft.
- Placing chocks and cones around aircraft.
- Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
- Performing cabin maintenance and cleaning services, including restocking the aircraft.
- Reporting all equipment malfunctions to the appropriate supervisor/manager.
Ramp Agent Requirements:
- Knowledge of proper lifting techniques when handling heavy objects.
- Working knowledge of airport safety procedures.
- Strong teamwork and communication skills.
- Time management skills.
- Ability to endure tough working conditions.
- Great physical fitness and strength.