Communicating with customers to answer questions about tickets, pricing, or flight schedules. Collecting payment from customers for airline tickets, including cash,
credit card transactions, checks, or money orders. Entering customer information into a computer system to issue tickets or update records
Responsibilities:
- Answering telephone calls and providing relevant information regarding flame flights.
- Handling walk-in customers.
- Making reservations & issuing tickets.
- Prepare sales returns and tally the sales cash/counter cash.
- Conduct pre-flight checks as briefed by the immediate supervisor.
- Provide telephone support to ticketing agents.
Air Ticketing Agent Skills:
- Customer service: Customer service is the ability to interact with customers in a friendly and helpful manner.
- Communication: Communication is the act of conveying information to another person.
- Time management: Time management is the ability to complete tasks within a certain time frame.
- Multitasking: When working as a ticketing agent, you may be required to handle multiple tasks at once.
- Computer skills: Having strong computer skills can help you complete your job duties efficiently and effectively.