Ticket agents check in passengers and their baggage if any, help customers book air travel, print tickets or boarding passes, and tell them where their gates are.
Ticket agents also help make sure that baggage is appropriately routed to the passenger’s final destination. They are often an airline’s first contact with a passenger As such, ticket agents should readily know answers to typical questions, such as a flight’s scheduled departure or arrival time, or learn how to find these answers.
Duties of Airline ticketing agent in Indigo Airline:
- They provide assistance for people who are checking in, making reservations, rebooking a flight, and check-in baggage.
- They will be required to help resolve customer complaints in a calm manner.
- They also provide information about aircraft boarding, including bad news, such as flight delays and cancellations due to weather or mechanical problems with the
aircraft. - Able to enter ticket information and check scheduling with a computer.
- They are delivering high levels of customer service to passengers and those traveling through the airport.
- Assists passengers requiring special assistance to board or depart.
Skills Required in Indigo Airline for Airline Ticketing Executive:
Must be able to handle stressful situations.
Must possess excellent communication skills and a clear voice.
Ability to work in shifts and maintain a positive attitude regardless of shift timing.
Outstanding problem-solving skills.
Quality of Team Work.