Cabin Crew
Cabin crew are also known as Flight Attendants, Air Hostess, Flight Stewards or even trolley dolly’s! They are primarily on board an aircraft for the safety and welfare of the passengers and secondly for their comfort. If there were no services of food or drink during a flight, there would still have to be a minimum presence of cabin crew for safety, which is a legal requirement.
They are the Face of the airline they are expected to excel in customer service and always remain friendly, approachable and enthusiastic with a good sense of self-presentation.
Roles and Responsibilities of Cabin Crew.
The cabin crew has to greet the passengers as they board the aircraft, direct them to their seats and ensure that the entire luggage is safety stored away in the overhead cabins. Once all the passengers are on board then the cabin crew demonstrate the emergency procedures whilst the plane is preparing for take off.
During a flight the crew members assist passengers, make calls on behalf of the captain and serve food, drinks and sell duty free goods.
Cabin crews are there to reassure passengers so that they follow the correct emergency procedures. The crew may have to deal with several emergencies such as cabin fires or first aid situations.
Required Skills.
- Fluency in English, knowledge of additional languages is a strong advantage.
- Customer-oriented approach.
- Clean, professional appearance and healthy constitution.
- Exceptional communication and presentation skills.
- Cool tempered and patient with aptitude in resolving issues.
- Good communication skills.
- Excellent interpersonal skills.
- The ability to remain calm in emergencies or when dealing with difficult passengers.
- Diplomacy and tact.
- Good colour vision and hearing.