The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow.
Responsibilities for Customer Service Associate
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
Customer Service Associate Skills:
- Communication skills.
- Interpersonal abilities.
- Organizing/Planning.
- Flexibility.
- Teamwork.
- Responsibility.
- Management skills.
- Soft skills.