A passenger service agent is a customer service professional who helps airline passengers during their departure and arrival They might work for air carriers or ground services companies help passengers with self-serve or assisted check in procedures deal with passenger flight queries verify travel documents and provide boarding passes. tell passengers about luggage restrictions.
Responsibilities of Passenger Service Agent
- Estimate balance and weight of aircraft.
- Reschedule passengers with aircraft interruptions.
- Check-in passenger baggage and support passengers with misplaced baggage.
- Check passenger departure documentation.
- Welcome and check-in passengers.
- Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program
- Offer frontline customer service to passengers.
- security requirements for Pune and Goa Airport.
Passenger Service Agent skills
- Excellent verbal communication skills
- Active listening skills
- Able to use a computer and the main software packages competently
- The ability to accept criticism and work well under pressure
- Patience and the ability to remain calm in stressful situations.
- The ability to work well with others.