Job Role
A Meet and Greet Associate at the airport provides excellent customer service by assisting passengers and visitors, ensuring they have a seamless and stress-free experience.
Responsibilities
- Guest Reception: Greet and welcome guests in a professional, courteous, and friendly manner upon arrival at the lounge. Ensure all guests feel valued and comfortable.
- Customer Service: Assist guests with check-in, seating arrangements, and any special requests, ensuring an exceptional guest experience.
- Lounge Guidance: Provide information about lounge amenities, services, and available offerings, including food, beverages, and entertainment options.
- Problem Solving: Address any guest concerns or issues promptly, escalating to management when necessary, ensuring a smooth and positive experience for all visitors.
- Monitoring Lounge Activity: Ensure the lounge environment is clean, comfortable, and welcoming, regularly checking on guest needs and maintaining a relaxed atmosphere.
- Communication: Maintain open communication with the lounge team to ensure seamless service, including relaying important information about guest preferences or needs.
- VIP and Special Guest Handling: Provide personalized services to VIP guests, offering tailored experiences to meet their specific needs.
- Coordination with Operations Team: Work closely with kitchen, bar, and housekeeping teams to ensure smooth operations and timely delivery of services.
- Feedback Collection: Engage with guests to gather feedback on their lounge experience, reporting suggestions or concerns to management for continuous improvement.
Requirement
- Proficiency in English.
- Ability to stand and walk for extended periods.
- Physically capable of assisting with light luggage handling if required.
- Familiarity with airport procedures and security protocols is a bonus.
- Must pass security clearance and background checks as per airport regulations.