Job Role
A Spa Therapist at an airport provides quick, high-quality spa services to travelers. These services are aimed at relieving stress, promoting relaxation, and enhancing passengers’ well-being, often within tight timeframes. They may offer massages, facials, manicures, pedicures, or express spa treatments tailored to clients with limited time between flights.
Responsibilities
- Deliver professional treatments such as massages, facials, and other body therapies based on customer needs and preferences.
- Manage appointment times efficiently, offering quick yet effective treatments for travelers on tight schedules.
- Offer personalized attention and ensure customer satisfaction by providing a relaxing and comfortable experience.
- Be knowledgeable about the spa products used, recommending and selling appropriate products to customers.
- Engage with travelers from different cultures, ensuring clear communication regarding services and treatments.
Requirement
- Skilled in various massage techniques (e.g., Swedish, deep tissue), facials, and body treatments.
- Ability to adjust treatments based on clients’ time constraints and specific needs.
- Ability to interact with diverse clients in a warm and professional manner.
- Manage multiple clients efficiently, particularly in a fast-paced airport environment.
- Understanding of different cultural preferences and norms, ensuring a respectful and accommodating approach.
- Clear communication skills to explain services, treatments, and products to clients.
- The ability to upsell spa products and services in a subtle and effective manner